Start by visiting our “Request an Appointment” page and completing the initial inquiry form. After reviewing your request, you’ll receive a follow-up email with next steps and our full client intake form. Services are confirmed once agreements are completed.

To protect scheduling availability and ensure fairness for all clients, we maintain the following cancellation guidelines:

Daily walks and recurring services:
A minimum of 24-hour notice is required for cancellations. Cancellations made with less than 24 hours’ notice will incur a cancellation fee.

In-home boarding and travel-based services:
A minimum of 48-hour notice is required. Cancellations made within 48 hours of the scheduled start time will incur a cancellation fee, as those dates are reserved exclusively for your dog.

Because we intentionally limit the number of clients we accept, late cancellations impact our ability to offer those time slots to others. We appreciate your understanding and respect for reserved care time.

Bark & Bloom is based in the Lake Norman area and proudly serves Charlotte, Mooresville, Davidson, Huntersville, and Cornelius. Service availability may vary slightly based on location.

Yes. Bark & Bloom is a registered LLC and carries liability insurance for pet care services. We operate in compliance with local business regulations and maintain appropriate coverage to protect both your dog and your home.

Yes. Bark & Bloom holds a North Carolina Sales & Use Tax Certificate for the resale of enrichment-related items included in our Bloom Boxes and retail offerings.

For new In-Home Boarding clients, we require at least 48 hours in advance for booking, in order to set up a meet-and-greet.

For walks or drop-ins, For daily walks and recurring services, we require 24-hour notice for cancellations. One-time service requests are scheduled on a first-come, first-served basis and are not guaranteed until confirmed.

Yes. Meet-and-greets are only required for first-time clients prior to recurring services or in-home boarding. This ensures a good fit and allows your dog to feel comfortable before care begins.

Please include all known allergies or sensitivities in your intake form. Bloom Boxes and enrichment add-ons can be modified when possible. We prioritize minimal-ingredient options and novel proteins whenever available.

Yes. Oral medications, topical treatments, supplements, and injectable medications (including insulin) can be administered as directed.

Clear written instructions are required, and all medications must be properly labeled. Your dog’s safety and comfort are always our top priority.

Yes. I am Fear Free certified (currently renewing) and have first aid knowledge. I use low-stress handling techniques and prioritize individualized care for each dog.